💬 Support Center

HomeDoc - We're here to help!

Need Help? Find answers to common questions below or contact us directly at support@homedocreader.app

📱 About HomeDoc

HomeDoc is a mobile app designed to help immigrants and non-native speakers understand official documents in their native language. Simply take a photo of any document, and our AI will explain it to you in clear, simple language.

Key Features:

  • 📸 Smart document camera with multi-page support
  • 🌍 Support for 11 languages
  • 🤖 AI-powered document analysis
  • 💾 Save and review document history
  • 🔐 Secure and private

Supported Languages:

  • English
  • Spanish (Español)
  • Mandarin Chinese (中文)
  • Traditional Chinese (繁體中文)
  • Arabic (العربية)
  • Vietnamese (Tiếng Việt)
  • Tagalog
  • Korean (한국어)
  • Russian (Русский)
  • French (Français)
  • Portuguese (Português)
  • Hindi (हिन्दी)

❓ Frequently Asked Questions

Q: How do I use HomeDoc?

A:

  1. Open the app and tap "Scan Document"
  2. Take a photo of your document or select from gallery
  3. For multi-page documents, tap "Add Page" to capture more
  4. Tap "Analyze" and wait 10-30 seconds
  5. Read the AI-generated explanation in your language
Q: Is my data secure?

A: Yes! Your privacy is our priority:

  • Images are preprocessed locally on your device
  • Images are NOT stored on our servers
  • Analysis is done via secure API
  • All data transmission is encrypted (HTTPS)
Q: What types of documents can I analyze?

A: HomeDoc works best with official documents such as:

  • Government letters and notices
  • Tax documents
  • Legal documents
  • Medical forms and bills
  • School or employment letters
  • Immigration documents
Q: How accurate is the AI analysis?

A: HomeDoc uses advanced AI (GPT-4o-mini) that provides highly accurate explanations. However:

  • Image quality affects accuracy - take clear, well-lit photos
  • Very complex legal documents may require professional review
  • Our analysis is for informational purposes only, not legal advice
Q: How many pages can I analyze?

A: Depends on your subscription plan:

  • Free: 5 pages per month
  • Pro: 20 pages per month ($4.99/month)
  • Premium: 100 pages per month ($9.99/month)
  • Max: 400 pages per month ($19.99/month)

Your quota resets on the 1st of each month.

Q: Can I use HomeDoc without creating an account?

A: Yes! You can use HomeDoc anonymously with the Free tier (5 pages/month). Creating an account allows you to:

  • Sync your history across devices
  • Upgrade to Pro, Premium, or Max plans
  • Save and access your analysis history
Q: How do I change the language?

A:

  1. Go to Settings (gear icon)
  2. Tap "Language"
  3. Select your preferred language
  4. The app will analyze documents in that language
Q: How do I upgrade my plan?

A:

  1. Open Settings
  2. Tap "Upgrade Plan"
  3. Select your preferred plan (Pro, Premium, or Max)
  4. Choose monthly or annual billing
  5. Complete purchase via Apple App Store

Note: Annual plans save you 2 months!

Q: Can I cancel my subscription?

A: Yes, you can cancel anytime:

  1. Open iPhone Settings (not HomeDoc settings)
  2. Tap your name at the top
  3. Tap "Subscriptions"
  4. Select HomeDoc
  5. Tap "Cancel Subscription"

You'll retain access until the end of your billing period.

Q: How do I restore my purchase?

A: If you reinstall the app or change devices:

  1. Sign in with the same Apple ID you used to purchase
  2. Go to Settings → Upgrade Plan
  3. Tap "Restore Purchases"
  4. Your subscription will be restored automatically

🔧 Troubleshooting

Issue: Analysis is taking too long

Solutions:

  • Check your internet connection
  • Ensure you have good signal strength
  • Analysis typically takes 10-30 seconds
  • Close and restart the app if it takes longer than 1 minute

Issue: Poor image quality or unclear results

Solutions:

  • Take photos in good lighting
  • Hold camera steady to avoid blur
  • Ensure entire document is visible in frame
  • Avoid shadows or glare on the document
  • Clean your camera lens

Issue: "Usage limit reached" error

Solutions:

  • Check your current plan in Settings
  • Wait until the 1st of next month for quota reset
  • Or upgrade to Pro, Premium, or Max plan for more pages

Issue: Purchase not working

Solutions:

  • Ensure you're signed in to the App Store
  • Check your payment method in Apple ID settings
  • Restart your device
  • Try again after a few minutes
  • Contact Apple Support if issues persist

Issue: App crashes or freezes

Solutions:

  • Update to the latest version from App Store
  • Restart your device
  • Ensure you have enough storage space
  • Close other apps running in the background
  • If problem persists, contact support

💡 Tips for Best Results

  • ✅ Take photos in bright, natural light
  • ✅ Place document on a flat, contrasting surface
  • ✅ Ensure all text is clearly visible
  • ✅ For multi-page documents, scan pages in order
  • ✅ Remove document from envelope or folder
  • ✅ Flatten creased or folded documents

📧 Contact Us

Need More Help?

Our support team is here to assist you!

Email: support@homedocreader.app

We typically respond within 24-48 hours

When contacting support, please include:

  • Your device model and iOS version
  • HomeDoc app version (found in Settings → About)
  • Description of the issue
  • Screenshots if applicable
  • Steps to reproduce the problem

🔗 Useful Links

📱 System Requirements

  • Platform: iOS
  • Minimum Version: iOS 13.0 or later
  • Camera: Required for document capture
  • Internet: Required for document analysis
  • Storage: 50 MB minimum free space recommended